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Shipping & Delivery Policy (Applicable Worldwide)🌎

I. Scope of Policy

Thank you for visiting and shopping at ONE MACRO PICKS. This policy applies to all products purchased through our Shopify store. We specialize in neckties, bow ties, pocket squares, tie clips, and other men’s accessories, offering worldwide shipping to various countries and regions.

To ensure a smooth delivery experience, this policy outlines shipping calculations, order processing, delivery methods, estimated timeframes, order tracking, customs/duties, and common shipping issues. By placing an order, you acknowledge that you have read, understood, and agreed to this policy.

II. Shipping Calculations

Shipping costs are calculated using the following methods:

  • A. Weight/Volume-Based: Shipping fees are automatically calculated at checkout based on the total weight and dimensions of the items in your order and the destination address.

  • B. Order Value-Based:

    • Free Shipping Threshold: We offer Free Standard Shipping on all worldwide orders of $68 or more.

  • C. Tiered Shipping: Shipping rates may be divided into different tiers based on the order total or weight. Please refer to the checkout page for specific details.

III. Order Processing

Order processing refers to the period from successful payment to the handover of the package to the logistics carrier.

  1. Order Review & Confirmation

    • Review Time: Our system reviews orders immediately upon successful payment. This is typically completed within 24 hours (excluding weekends and public holidays).

    • Inventory Allocation: Stock is locked and allocated only after the order has passed review and payment is confirmed.

  2. Order Modifications & Cancellations

    • Time Window: If you need to modify your shipping address, change product models, or cancel an order, you must contact us via email within 2 hours of placing the order.

    • Strict Limitation: Once an order status changes to "Preparing for Shipment" or "Shipped," the items are already in the packaging process or have been handed over to the carrier. At this stage, we cannot perform any modifications or cancellations.

  3. Packaging & Dispatch

    • Handling Time: Orders typically require 3–5 business days for picking, packing, and labeling.

    • Shipping Notification: Once the package is dispatched, a Shipping Confirmation Email containing your tracking number and a tracking link will be sent to your registered email address.

Note: During new product launches, Black Friday promotions, peak seasons, inventory counts, or force majeure events, processing times may be extended. We will notify you of any significant delays via email.

IV. Order Tracking & Notifications

After dispatch, you will receive a tracking number via email. Please note that it may take 24–48 hours for the tracking status to update on the carrier's system.

Exceptions to Delivery Estimates: Estimated timeframes are for reference only. Delays may occur due to:

  • Customs Inspections: Procedures in the destination country/region.

  • Peak Periods: Holidays and major sales events (e.g., Black Friday).

  • Force Majeure: Natural disasters, extreme weather, or carrier strikes.

V. Shipping Methods & Timeframes

We offer Economy, Standard, and Express shipping options based on the destination, weight, and volume. Available options will be displayed at checkout.

Shipping Method Description Available Regions Est. Processing Est. Delivery Rate Basis
Economy Most cost-effective for non-urgent orders. Most Global Regions 3–5 Business Days 7–16 Business Days Weight & Region
Standard Balanced speed with full tracking. Most Global Regions 3–5 Business Days 7–12 Business Days Weight & Region
Express Fastest delivery via major international couriers. Most Global Regions 2–4 Business Days 4–7 Business Days Highest Cost; Weight & Region

Disclaimer: Estimated delivery times are not guaranteed. Actual arrival dates may vary due to customs clearance, flight schedules, local delivery capacity, weather, or other uncontrollable factors.

VI. Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, or brokerage fees levied by the destination government. Unless specifically stated as "Taxes Included" at checkout, these charges are the sole responsibility of the buyer (DDU/DDP terms depend on the checkout prompts).

We declare the actual value and description of goods in accordance with the law. We do not accept requests to undervalue shipments. If the carrier or customs requires ID/Tax IDs, please provide them promptly to avoid delays or returns. The buyer is responsible for any costs or returns resulting from a failure to cooperate with customs or pay required taxes.

Special Regional Notes:

  • EU VAT: For orders to EU countries, if VAT is collected at checkout, it will be cleared automatically. If not collected, the recipient must pay in accordance with local regulations.

  • UK/Northern Ireland: EORI/VAT or personal tax numbers may be required for clearance.

  • Restricted Items: Products containing batteries, liquids, or magnets may require special packaging and result in adjusted timeframes.

VII. Lost or Damaged Packages

  1. Lost Packages

    • If your package is not delivered within the promised timeframe and shows no tracking updates, please get in touch with customer service with your order and tracking numbers. We will initiate an investigation with the carrier.

    • Once the carrier confirms the package as lost, we will provide a full refund or a replacement, at your preference.

    • Losses caused by incorrect addresses provided by the buyer, failure to collect the package, or buyer refusal are not eligible for compensation.

  2. Damaged Packages

    • If your package arrives damaged, please get in touch with us within 7 days of receipt. Include clear photos/videos of the damaged items, the outer packaging, and the shipping label.

    • If verified as transit damage or a product defect, we will arrange for a replacement or refund. Minor scuffs or indentations on outer packaging that do not affect the product's use or aesthetics are not considered "transit damage."

    • Reporting Deadlines: Please note that claims for cosmetic damage reported after the designated deadline (e.g., more than 7 days after delivery) or discovered after the product has been put into use may not be eligible for compensation. We appreciate your understanding.

  3. Important Notes

    • Evidence Preservation: To protect your consumer rights, please ensure you retain all original packaging and the shipping label. To facilitate our verification and the insurance claim process, you must provide clear photos or videos of any damaged or defective items.

    • Force Majeure & Delays: While we will assist in tracking and following up with the carrier, we are not liable for delays caused by factors beyond our control. This includes, but is not limited to, force majeure, customs inspections, public health emergencies, holidays, or peak sales seasons. No mandatory compensation will be provided for delays resulting from these external circumstances.

VIII. Returns & Exchanges

This policy covers shipping and handling only. For details regarding conditions and deadlines for returns, exchanges, and refunds, please refer to our Return & Refund Policy.

IX. Contact Us

If you have any questions about your order, please reach out to our support team.

  • Email: onehong.support@onemacropicks.com

  • Phone: +44 759 897-8162

  • Business Hours: Monday – Friday, 9:00 – 18:00 (GMT+8)

We aim to respond within 24–48 hours.

X. Policy Updates

This policy is a dynamic document and may be updated due to carrier rates, legal changes, or operational adjustments. The latest version on our website shall prevail.

XI. Appreciation

Thank you for your trust and support. We look forward to delivering your orders on time!